Terms & Conditions

About Us:

The Lighting Shoppe has been in business selling retail lighting for almost 30 years and has one of the largest selections in southern Ontario. We work closely with new home builders, contractors, electricians, designers and homeowners. Our efficient, knowledgeable and friendly staff can assist you with lighting solutions for small renovations or for your entire home.

Customer Service:

Our goal at The Lighting Shoppe is to provide our customers with 100% satisfaction when shopping for their lighting needs. Our knowledgeable and professional staff can answer any questions or concerns you have.

Payment Options:

We accept Visa & MasterCard for online purchases.

Contact Us:

1199 Wharncliffe Road S.
London, ON CAN
N6L 1J9
Phone: 519-668-0178
Fax: 519-668-0721
Email: online@thelightingshoppe.ca

Hours of Operation:

Mon to Fri 9 a.m. to 9 p.m.
Saturday 10 a.m. to 6 p.m.
Sunday 11 a.m. to 4 p.m.
Closed on Statutory Holidays

Privacy Policy:

Use of Information: When you place an online order with us, you are asked for information such as your name, address, phone number, email address and credit card information. This information is used only for processing your order and to keep you informed of the status of your order. We do not store your credit card information any longer than is necessary and we do not share it with anyone else.

Order Processing: Orders will be processed in the order they are received. All efforts are made to ship your order complete.

Shipping/Delivery: Online orders are processed and shipped directly from our retail store. However, we do not ship to P.O. Boxes.

Shipping/Delivery Costs: We continually search for the most cost-effective way to ship your goods to you. We offer free shipping on orders over $150.00. However for overweight and larger products, there may be extra charges.

Out of Stock: If an item is out of stock and the product is expected to arrive shortly, your order may be held so that it will ship complete. If the product is expected to be out of stock for an undetermined amount of time, we will ship your package without that item and we will reimburse you accordingly.

Changes & Cancellation Policy: Changes in pricing/availability are at our discretion and may be updated without notice. Cancellations of orders must be made within 24 hours of when the order was placed.

Return Policy/Refunds: As your satisfaction is important to us, if you decide you do not want your item for any reason, please contact us by phone or email with 10 days of receipt of merchandise, so we can arrange for an exchange or return. All sales of custom or special orders are final sales and cannot be returned. Items that have been used, installed or modified will not be accepted. We only accept saleable items in the original package with no wires cut. You may be charged for any missing parts. Shipping costs incurred to return an item is the sole responsibility of the customer. Once the product has been received in good condition, inspected and deemed saleable, we will issue a refund to the same credit card, less the original shipping costs. We must receive the product back within 14 days from date of purchase.

Damaged Merchandise: If your item has been damaged during shipping, we will send out any replacements for any broken or damaged parts. If the merchandise is defective and cannot be fixed, we will replace it with a new fixture and have the defective product shipped back to us.

Warranty: The Lighting Shoppe honors all available manufacturers warranties.