Shipping & Delivery

Please be advised that The Lighting Shoppe cannot ship any merchandise to PO Box addresses.

Standard Ground Shipping - Small Parcel UPS and FedEx Items

The Lighting Shoppe happily offers Free Shipping on items able to ship via UPS or Federal Express Ground for orders that are $75.00 or greater. This Free Shipping Offer is applicable only to orders shipping within Canada.

Orders less than $75.00 will incur a standard processing and handling charge of $15.00. Orders cannot be combined for the purposes of this free shipping offer.

Small Parcel shipments:

Due to the high value of many products offered by The Lighting Shoppe, certain vendors shipments may require a signature upon delivery. If delivery without a signature is desired, it is suggested that you leave a signed note on the door with the appropriate instructions for the driver. Failure to do so may result in the item(s) being returned to the shipper by the carrier. Additional charges for this return shipment will be incurred by the customer.

Truck Freight - Large & Oversized Items:

Large items, such as large foyer chandeliers and torchiere floor lamps, may ship via truck freight. Orders containing items that must ship via truck freight will incur a $65 surcharge for EACH ITEM that must ship via freight . Items that must ship via truck freight are notated by the manufacturer based on the size and packaging of the product in question. Items that must ship via truck freight are marked as such on the individual product pages.

What you can expect for Large Item Truck Freight shipments...

Items shipped via truck freight are delivered to curbside or driveway only. Most carries will contact you to set up a delivery time, usually a 2-4 hour appointment window during business hours. As such, it is the customer's responsibility to provide an accurate contact phone number for the delivery address. At the time of delivery, the driver will require that you inspect the condition of the shipment and sign the delivery receipt. Be sure to note on the receipt ANY and ALL visible damage to the packaging of your item(s) . Noting the condition of the delivery is the responsibility of the customer - not the driver. If the carrier is unable to contact the customer, the customer will then be responsible for any storage fees or freight charges back to the shipper. See our Return Policies for full details.

The Lighting Shoppe Delivery

The Lighting Shoppes trained professionals will deliver merchandise free of charge to customers considered to be within the trading area of a TLS showroom. TLS delivery does not include inside delivery or any installation services. TLS strongly suggests hiring a licensed electrical contractor for all lighting installations. Orders less than $75.00 will incur a standard processing and handling charge of $15.00. Orders cannot be combined for the purposes of this free shipping offer.

In Store Pick Up:

Please advise in comments at checkout which store location you would like to pick up your product(s) from. It is asked that the customer provides a suitable phone number that the store can reach you at to let you know your product is here and ready to be picked up.

How can I check the status of my order?

After you have made your purchase from TLS you will receive a confirmation email that your order has been placed, along with a link to check on your order status. You will be given a tracking number for your order. Tracking numbers are useful for knowing the location of time sensitive deliveries. Once your order is shipped you will receive another email with the expected arrival date.

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